Googlebot can’t access your site

Over the last 24 hours, Googlebot encountered 1 errors while attempting to retrieve DNS information for your site. The overall error rate for DNS queries for your site is 100.0%. You can see more details about these errors in Webmaster Tools.

Recommended action

If the site error rate is 100%:

  • Use a WHOIS tool to verify that has a proper whois record and that nameservers are configured for the site. If not, contact your domain registrar to update your whois records.

  • Using a DNS lookup tool, verify that the nameserver’s name can be resolved to an IP address. If not, either update your whois record to contain an IP address for your nameserver, or update the DNS records for nameserver.

  • Using a DNS lookup tool, verify that can be resolved to an IP address. If it can’t, update the DNS record for on your nameserver.

If the site error rate is less than 100%:

  • The most likely explanation is that your nameserver is overloaded. Contact your hosting provider and discuss the configuration of your DNS server and the possibility of allocating more resources to your DNS service.

After you think you’ve fixed the problem, use Fetch as Google to verify that Googlebot can properly access your site.

Learn more in our Help Center.

Possible actions you could take:
  1. Check DNS settings
  2. Verify your hosting account is active
  3. Start to panic
If you are not tech savvy, it’s always a good idea to contact your hosting provider. But first, check if you site is really down. Simply visit your site after you cleared cache and cookies. There is still a possibility your site was temporary down for a few hours which triggered the above e-mail from Google.

Join the conversation


  1. well I have tried everything, my site passes every test I can find yet google still can’t see it, I,m lost as what to do next

  2. Come on guys we were not having this problem before your servers went down, so why do I have to spend a lot of time looking for the cause when it’s obvious you are the problem?

    I am now totally fed up with IX Hosting.

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