You have connected your iOS device (e.g. iPhone, iPad, iPod Touch) with the lightening cable and are ready to copy photos and videos that you took on your device to your Windows 10 computer. However, upon opening Windows Explorer and pasting the files to your designated location, you receive the following error:
Device is unreachable.
To solve this error when copying files from your iPhone or other device to your PC/computer running Windows 10, here are steps to follow:
- Disconnect your iPhone/iPad from your computer
- Go to Settings on your iOS device
- Open Photos and scroll to the bottom
- Under ‘Transfer to Mac or PC’, chang efrom Automatic to Keep Originals (“Automatically transfer photos and videos in a compatible format, or always transfer the original file without checking for compatibility.”)
Now connect again the device to the Windows 10 computer and copy/paste the files again; it should work fine now!