iPhone on Windows 10: “Device is unreachable” SOLVED

You have connected your iOS device (e.g. iPhone, iPad, iPod Touch) with the lightening cable and are ready to copy photos and videos that you took on your device to your Windows 10 computer. However, upon opening Windows Explorer and pasting the files to your designated location, you receive the following error:

Device is unreachable.

To solve this error when copying files from your iPhone or other device to your PC/computer running Windows 10, here are steps to follow:

  1. Disconnect your iPhone/iPad from your computer
  2. Go to Settings on your iOS device
  3. Open Photos and scroll to the bottom
  4. Under ‘Transfer to Mac or PC’, chang efrom Automatic to Keep Originals (“Automatically transfer photos and videos in a compatible format, or always transfer the original file without checking for compatibility.”)

Now connect again the device to the Windows 10 computer and copy/paste the files again; it should work fine now!

iPhone connected to Windows 10 computer. iTunes is not a necessity to be installed when copying files from one to the other.


Author Bio

Thank you for your interest in my blog! On this miniblog, I write mostly short (technical) blog posts that might interest other people. Read more about me or feel free to contact me.


30 thoughts on “iPhone on Windows 10: “Device is unreachable” SOLVED

  1. THANK YOU. THANK YOU A MILLION TIMES AGAIN. I’ve reset, reinstalled, settings after settings after settings. I was about to bite the bullet and just purchase flash drives of my own pictures in mass from a photo site. So again, THANK YOU THANK YOU THANK YOU!!!!!

  2. Bro!!! Thank you for taking the time to publish a solution to a problem that I have had to deal with for way too long.
    Thanks again! You have my gratitude – :)

  3. Thank you so much! Other sites wanted you to download their software. I didn’t want to do that. I’m so glad to have come across this. It worked fast and easy, and just by changing a simple setting on my iPhone!

  4. I followed the directions and when transferring the pictures, all the .jpg files were changed to .HEIC files which my computer can’t seem to open.
    Following further prompts landed me on a Microsoft page where they wanted to sell me some kind of software that I didn’t recognize.

      1. Hello Irene and c
        You can use any online converter to make the heic file a jp(e)g file.
        Let me know if you need any recommendations for online conversation websites.

  5. Thanks a million!!. Every week I was spending hours to transfer some video files from my iPhone to my PC.Today I did it in 5 minutes. Thanks again!!

  6. WOW! Thank you for this simple fix, I have been pulling my hair out trying to remove the photos from my phone to back up on my NAS. I even brought a portable hard drive and my iPhone to work to try on my work computer and had no success until I found your site. Thank you so much!

  7. When doing this and transferring videos it only transfers the audio and no video. Any idea on troubleshooting that? I deleted a few thinking they transferred and in playing back it was only audio! Ugghh!

Leave a Reply

Your email address will not be published. Required fields are marked *