iPhone on Windows 10: “Device is unreachable” SOLVED

You have connected your iOS device (e.g. iPhone, iPad, iPod Touch) with the lightening cable and are ready to copy photos and videos that you took on your device to your Windows 10 computer. However, upon opening Windows Explorer and pasting the files to your designated location, you receive the following error:

Device is unreachable.

To solve this error when copying files from your iPhone or other device to your PC/computer running Windows 10, here are steps to follow:

  1. Disconnect your iPhone/iPad from your computer
  2. Go to Settings on your iOS device
  3. Open Photos and scroll to the bottom
  4. Under ‘Transfer to Mac or PC’, chang efrom Automatic to Keep Originals (“Automatically transfer photos and videos in a compatible format, or always transfer the original file without checking for compatibility.”)

Now connect again the device to the Windows 10 computer and copy/paste the files again; it should work fine now!

iPhone connected to Windows 10 computer. iTunes is not a necessity to be installed when copying files from one to the other.


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133 thoughts on “iPhone on Windows 10: “Device is unreachable” SOLVED

  1. Did not work for me. Can’t even open the files using the phone as an external drive. This has never happened before, and I haven’t done anything differently from what I normally do when taking photos.

  2. I have tried that as it looked like a different suggestion to all the others I had found. (Thanks)
    I’m running IOS 13.6 with Win10 v18363 with iTunes from the Microsoft store. After getting nearly 80% of a 832 photos transferred, (much better than before) it stopped again with the error “A device attached to the system is not functioning.”
    My PC has always been so reliable and has done this successfully so many times before and with the “Automatic” transfer setting, that I am sure it is still a Windows driver or iTunes issue. It would be great to see a solid general fix come out from Apple or Microsoft.

  3. F I N A L L Y

    What a sweat and nightmares costed me this.
    Thank you so much. One single tap and away all my stress haha

    Keep up the good work

    greetz Joffrey Teusink from the Netherlands

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