iPhone on Windows 10: “Device is unreachable” SOLVED

You have connected your iOS device (e.g. iPhone, iPad, iPod Touch) with the lightening cable and are ready to copy photos and videos that you took on your device to your Windows 10 computer. However, upon opening Windows Explorer and pasting the files to your designated location, you receive the following error:

Device is unreachable.

To solve this error when copying files from your iPhone or other device to your PC/computer running Windows 10, here are steps to follow:

  1. Disconnect your iPhone/iPad from your computer
  2. Go to Settings on your iOS device
  3. Open Photos and scroll to the bottom
  4. Under ‘Transfer to Mac or PC’, chang efrom Automatic to Keep Originals (“Automatically transfer photos and videos in a compatible format, or always transfer the original file without checking for compatibility.”)

Now connect again the device to the Windows 10 computer and copy/paste the files again; it should work fine now!

iPhone connected to Windows 10 computer. iTunes is not a necessity to be installed when copying files from one to the other.


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77 thoughts on “iPhone on Windows 10: “Device is unreachable” SOLVED

  1. Wauw, eindelijk een oplossing!!!! Super bedankt 👍🏼!! Alleen nog een vraagje, er zijn foto’s / video’s overgezet die ik niet kan openen…. Enig idee hoe ik dat kan oplossen?

  2. So it worked for the first batch of files, but now I’m receiving the “device unreachable” error again, without any change to the setting.

  3. Didn’t do a thing for me on my iPhone 11. Quite annoying. Found this “Fix” on multiple sites when trying to search for the solution, but nothing has helped.

    I was always an Android user and have loved my switch so far… but this is the biggest complaint at this point.

  4. Excellent Solution, Thomas! I suspected something along these lines, when I noticed I had trouble with mostly the mov files.

    It always amazes me how a company’s tech support know so much less than an external expert.

    1. Hello Yiren
      Thanks for leaving a comment on my blog!
      Indeed, this is in essence a quick fix, but the resolution itself it not very known by even the Apple support staff.
      Best regards, Thomas

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